Operation Hours

• Check-in: 16:00
• Check-out: 11:00
• Front desk: Open 24 hours
• Hot tubs and sauna: 07:00–22:00

Check-in Requirements

• All guests must present a valid government-issued photo ID at check-in.
• Guests must be 18 years or older to check in. Anyone under 18 must be accompanied by a legal guardian.
• A valid credit or debit card must be provided at booking as a guarantee. Amex is not accepted.
• Room charges are not available. Payments at the bar and restaurant must be made on-site at the time of service.

Force Majeure

The hotel may invoke force majeure if road closures by local authorities prevent access for more than 24 hours.

Weather conditions alone, including snowstorms, do not qualify unless official road closures prevent access to the property.

The hotel is not responsible for disruptions beyond its control, including:

• Flight delays or cancellations
• Transportation interruptions outside of Iceland
• Airspace closures
• Government travel restrictions

Guests remain subject to the standard cancellation policy. Travel insurance is strongly recommended.

Payment Policy

All reservations must be prepaid before arrival via a secure 3D Secure (3DS) authenticated payment link provided by the hotel.

• Card guarantee: The card provided during booking serves as a guarantee only and will not be charged by the hotel.
• Standard Rate Reservations:
  • A secure payment link will be sent seven (7) days prior to arrival.
  • Payment must be completed before arrival.
• Non-Refundable Reservations:
  • A secure payment link will be sent on the day of booking.
  • Payment must be completed within 24 hours.
  • If payment is not received within 24 hours, the reservation will be cancelled automatically.
• Third-Party Reservations: Payment conditions are determined by the booking platform and processed at the time of reservation.

Cancellation Policy

• Non-Refundable Reservations: Reservations may be cancelled, however no refund will be issued once payment has been completed.
• Standard Rate Reservations:
  • Free cancellation up to five (5) days before arrival.
  • Cancellations made within five (5) days of arrival will be charged in full.

Cancellation requests must be submitted by email to reception@glhotel.is.

No-show: If a guest fails to arrive without informing reception, the full reservation amount will be charged and no refund will be provided. For multi-night stays, failure to check in on the first night without notice will result in the entire reservation being treated as a no-show.

Late arrival: Guests expecting a delayed arrival must notify reception by email to ensure the room is held. Otherwise, the reservation may be released.

Pet Policy

Pets are not permitted on the property under any circumstances.

Right to Refuse Service

The hotel reserves the right to refuse service or accommodation without refund if a guest:

• Causes disturbance to staff or other guests
• Is under the influence of drugs or excessive alcohol
• Displays abusive, aggressive, or threatening behavior
• Poses a safety risk to others

Smoking Policy

Smoking indoors is prohibited under Icelandic law.

• The hotel is entirely non-smoking.
• Smoking and vaping are prohibited in guest rooms and all indoor public areas.
• A designated smoking area is available to the right of the main entrance.
• Guests must not smoke near entrances or exits.

Penalty: Smoking or vaping in guest rooms or other unauthorized areas will result in a EUR 500 room recovery fee and may lead to immediate eviction without refund.

Food & Beverage Policy

• Outside food and beverages are not permitted in public areas, including the lobby, restaurant, bar, lounges, gym, and outdoor spaces.
• The breakfast buffet must be consumed in the restaurant.
• Cooking and the use of cooking equipment, including portable stoves, hot plates, rice cookers, and similar appliances, are strictly prohibited anywhere on hotel property.

Outdoor Area – Hot Tubs & Sauna

• Guests under 18 years of age must be accompanied by a guardian.
• The area is not monitored.
• Bathing suits must be worn at all times.

Group Reservations (5+ Rooms)

Reservations of five (5) or more rooms are considered group bookings and are subject to the following conditions:

• Full payment is required six (6) weeks before arrival via secure payment link.

Group Cancellation Fees

• More than 6 weeks before arrival: 50% of total reservation value
• Between 4 and 6 weeks before arrival: 75% of total reservation value
• 4 weeks or less before arrival: 100% of total reservation value

Groups exceeding ten (10) guests must select a group dining menu if they wish to dine together.

Liability and Valuables

The hotel is not liable for personal injury or for loss, theft, or damage to guests’ belongings except where required by applicable law.

Guests are encouraged to use in-room safes for valuables and to obtain suitable travel insurance.

Other Terms

The hotel reserves the right to amend these terms and conditions at any time. Any changes will apply immediately to future bookings.

Contact

Reception Email: reception@glhotel.is