1. Operation Hours

 

• Check-in: From 16:00
• Check-out: By 11:00
• The front desk is open 24 hours.
• Hot tubs and sauna 07:00 – 22:00

 

 

2. Check-in Requirements

 

• All guests must present a valid government-issued photo ID and a credit card at check-in.
• Guests must be 18 years or older to check in. Anyone under 18 must be accompanied by a legal guardian.
• Reservations must be paid in advance through a secure payment link provided by the hotel.

 

 

3. Payment Policy

 

• Non-Refundable Reservations: Full payment is required at the time of booking and is non-refundable.
• Standard Rate Reservations:
  • Full payment is charged five (5) days before arrival.
  • Once within 5 days of arrival, the reservation becomes non-refundable.
  • The card provided at booking may be charged anytime within this 5-day window.
• Third-Party Bookings: Will be charged by the respective third party at the time of booking.

 

 

4. Cancellation Policy

 

• Non-Refundable Reservations: Can be canceled anytime, but no refunds will be given.
• Standard Rate Reservations:
  • Free cancellation up to five (5) days before arrival.
  • Cancellations within five days of arrival will be fully charged.
• Cancellations must be submitted via email to: reception[at]glhotel.is
• No-Show Policy
  • In the event of a no-show, the full amount of the reservation will be charged.
  • For multi-night reservations, failure to check in on the first night will result in the entire reservation being marked as a no-show.
  • If your arrival is delayed, you must inform the reception by email in advance.
  • Without prior notice, the room will be released back into general inventory.
  • No refunds will be issued for no-shows.

 

 

5. Pet Policy

 

• Pets and service animals are not allowed on the property under any circumstances.

 

 

6. Right to Refuse Service

 

The hotel reserves the right to refuse service or accommodation—without refund—if a guest:

 

• Causes disturbance to staff or other guests.
• Is under the influence of drugs or alcohol.
• Exhibits abusive or threatening behavior.
• Poses a safety risk to others.

 

 

7. Smoking Policy

 

• The hotel is a non-smoking property.
• Smoking and vaping is forbidden inside the hotel, rooms and public areas.
• Smoking and vaping is only allowed in the designated smoking area to the left of the main entrance.
• Guests must not smoke near entryways to avoid disturbing others.
• Penalties:
  • Smoking or vaping inside rooms or unauthorized areas: 500 EUR room recovery fee.
  • Smoking or vaping in guest rooms: Eviction without refund.

 

 

8. Food and Beverage Policy

 

• Outside food and beverages are not permitted in any public areas including the lobby, bar, restaurant, lounges, gym, or outdoor spaces.
• The breakfast buffet must be consumed only in the restaurant.
• Room charges are not possible, please note that should you wish to join us at the bar or the restaurant, a method of payment on spot is required.

 

 

9. Outdoor Area – Hot Tubs and Sauna

 

• Guests under 18 must be accompanied by a guardian.
• The area is not monitored—use at your own risk.
• Bathing suits must be worn at all times.

 

 

10. Group Reservation Policy

 

• Bookings of more than four (4) rooms are considered group reservations and are subject to specific group cancellation terms.

Room range: 5 +
Cancellation > 6 weeks prior to arrival: 50% cancellation fee.
Cancellation ≤ 4 weeks prior to arrival: 100% cancellation fee applies to the total amount.
Payment in full must be made 6 weeks before arrival date via payment link

• Groups over 10 guests must select a group dining menu to dine together.

 

 

 

11. Force Majeure

 

• The hotel may invoke force majeure if road closures by local authorities prevent access for over 24 hours.
• Weather alone (e.g. snowstorms) does not qualify unless official closures block access.
• The hotel is not responsible for disruptions beyond its control, including:
  • Flight delays/cancellations
  • Transportation interruptions outside of Iceland
  • Airspace closures or travel restrictions

Guests remain subject to the standard cancellation policy. Travel insurance is strongly recommended.

 

 

12. Liability

 

• The hotel is not liable for personal injury, or for loss or damage to guests’ belongings during their stay.

 

 

13. Other Terms

 

• The hotel reserves the right to amend these terms at any time. Changes will apply immediately to future bookings.